“Traditional journalism is the outside looking in. Citizen journalism is the inside looking out. In order to get the complete story, it helps to have both points of view.” Mitch Gelman, President and CEO of WCNY, was referring here to the ‘boots on the ground’ reporting of citizen journalists and bloggers in the aftermath of hurricane Katrina. A CNN.com executive producer at the time, Gelman was impressed with the ‘extraordinary first-person accounts’ posted online, which took audiences into “the heart and soul of the story.” (What Is Investigative Journalism?) Almost two decades later, not only are citizen journalists sharing their […]